FAQs: Enterprise Information

Instructions   |   Authorized Payer Information   |   FAQs


What is e-Billing and e-Payment?
Through the Enterprise system, an email will be sent to each student’s official sunyit/SUNY Poly email address and to any authorized payers every time a new billing statement is ready. Students can then access up to the minute account information, print a billing statement and make payment on their account.

What is the difference between my e-Bill and the account information I see on Banner Self-Service?
Banner Self-Service represents a summary of your account information.

e-Bill is a web-based presentation of your billing statement. It also provides more detailed information about the summary statement provided in Banner Self-Service that is real time current account activity.

Is the Enterprise website secure?
SUNY Poly believes that security is a very important factor in providing e-Bill and e-Payment services. The technical architecture/security of the InfiNET - Enterprise product uses intrusion detection and firewall systems to protect the network and your information.

May I still receive a paper bill?
Although you will not be receiving billing statements from SUNY Poly, you can print a billing statement using your Enterprise account. Billing statements will remain in history for 18 months and can be retrieved by the student for printing at any time.

What types of payments can be made with Enterprise?
Students can use a U.S. Checking or Savings account, a debit card or a credit card to make payments.

I do not feel comfortable paying my bill online, what do I do?
By contracting with nelnet campus commerce to use the Enterprise system, all payments and stored payment information are secure. If you still do not want to use the online system or do not have a debit card or credit card, please print a copy of your billing statement through the Enterprise system and return the lower portion of the statement along with your check or money order. Please make payable to and mail to:

SUNY Polytechnic Institute
Attn: Student Accounts Office
100 Seymour Road
Utica, New York 13502

Do you accept payments from foreign bank accounts?
We can accept credit card payments (VISA, MasterCard and Discover) through the Enterprise system.

Do you allow others to make payment on my behalf?
People other than the student may have the ability to view the bill and make payment as an authorized payer. Students must set up Authorized Payers in the Enterprise system. Students will log into their Banner Self-Service account and access Enterprise from the menu item. Then using the Enterprise link for authorized users, follow the online set-up instructions in Enterprise.

Authorized Payers will receive an email notification that they have been set-up on the student's account. Authorized Payers will receive a link with the email notifications that takes them directly to the Enterprise login page.

Who has access to stored banking information?
Confidential Banking/Account information for payment or if stored by an Authorized Payer, cannot be viewed by anyone else. After the initial login, using the temporary password provided by the student, Authorized Payers will be required to change and create their own individual password.

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