Help Desks

Contacting the Right Help Desk

Contacting the Right Help Desk

Contact

ITS Help Desk

 Open SUNY Help Desk

For What SITNet ID, SUNY Poly E-mail, Banner, Blogs, Citrix, Classroom computer consoles, computer labs, campus network connections including wireless and Residential Network (ResNet), campus telephone connections, discounts for students, faculty and staff on hardware and software. Blackboard Learn and Collaborate.  Open SUNY operates the Blackboard systems used for SUNY Poly courses. Always use your SUNY Poly e-mail address when emailing and submitting a Footprints ticket to identify yourself with SUNY Poly. Links to the Open SUNY Help Desk are available within Blackboard.
Phone (315) 792-7440 1-844-OPENSUNY (673-6786), Option 1 (toll free within the US)
1-518-320-1300 (direct)
Email helpdesk@sunypoly.edu OpenSUNYHelp@suny.edu
Website https://helpdesk.sunypoly.edu http://open.suny.edu/support/contact-us/current-students/
Online ticket https://helpdesk.sunypoly.edu Online (Footprints) ticket
Normal Hours

http://www.sunyit.edu/its/its-help-desk
Hours subject to change.

Mon-Thurs: 8 AM-9 PM,

Fri: 8 AM-5PM 

SAT: 10 AM-5 PM,

SUN: 1-9 PM

Summer & Breaks MON-FRI: 8 am - 4 pm  

 

 

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